Leica Customer Care
At Leica Camera, it has always been our goal to deliver customer care beyond the expectations of our customers and brand aficionados. Leica offers you a well-developed worldwide service network. We are there to support you and your Leica product anywhere. Our clients’ needs are our top priority. From initial consultation and purchase to maintenance and data recovery, we attach great importance to individual solutions.
Our Services at a Glance
Customer Care Centre in Singapore is equipped with Leica Rangefinder and sensor calibration machine for the M digital cameras. The equipment carries out adjustment and calibration checks, in particular, it confirms and aligns sensor flatness. These services are previously conducted only in the Leica Customer Care Centre back in Germany. The waiting period for servicing is now shorten as basic servicing needs can now be conducted locally in Singapore.
In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product. As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
Note: Only select services can be done locally. You may send in your enquiry via the enquire button below, or send in your equipment for review at our local customer care centre. Our customer care team will be able to advise further upon review.
Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
M-Lens Coding
Owners of older Leica M-Lenses can now optimise them for digital use. With the 6-bit coding, older M-Lenses receive new markings on the bayonet ring. These markings help digital Leica M-Cameras recognise the lens type and optimise the image quality. Thus, photographers can enjoy the imagery characteristics of their older M-Lenses in combination with contemporary digital photography.
Lens Adjustment
In the manufacturing process, the focusing accuracy of all Leica M-Lenses is tried and tested extensively. After years of usage, you will begin to notice tiny misadjustments in the focusing mechanism. Most are smaller than 0.002mm and won’t show on analogue images. In digital photography, this is different. Due to the brilliant image performance as well as high resolution of the Leica M-Sensor, even the smallest details are displayed rich in contrast – including focusing inaccuracies. Lenses with a long focal length or a wide aperture are especially prone to misadjustment, due to the lenses’ low depth of field. That is why Leica’s Customer Care offers a specialised lens adjustment service to ensure that your M-Lenses meet the high requirements of today’s digital photography.
Sensor Cleaning
With use, dust accumulates on every digital camera’s sensor. In time, it begins to show as blurred dark spots on photographs. In order to maintain the M-System’s photographic brilliance, Leica offers a professional sensor cleaning service. Our factory-trained technicians will dust off your M-Camera with state-of-the-art technology, so you can enjoy spotless digital photography again.
Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
As a special service, we offer the opportunity to have your products tested on our Leica-certified measuring and testing instruments according to specified criteria, regardless of the age of the product.
After your camera or lens has successfully passed the test, we will issue an original Leica Service Certificate including a warranty of 24 months from the date of inspection. For more information on the products applicable for the service certificate and test criteria, please contact us via the enquire button below.
Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Give your camera a unique look with Leica-tested, certified full cowhide leathers in multiple colourways. Available for digital M, Q or CL cameras.
Each camera becomes unique with an engraving. If you would like to turn your camera into an absolutely unique piece, we recommend our exclusive engraving service. Name, monogram, graphic elements or symbols give each camera an unmistakable touch. Since not every camera type is equally suitable for every engraving method, we are happy to check the possibilities in advance. For this individual service we calculate the price according to time expenditure.
Exclusive Customer Care Privileges for Your Leica
From now until 30 September 2026, enjoy preferential pricing and exclusive privileges on a selection of expert services designed to maintain, restore and personalise your Leica equipment.
Complimentary Four-Point Health Check
Keep your Leica performing at its best with our complimentary Four-Point Health Check*. This service includes exterior cleaning, rangefinder inspection, firmware updates and shutter speed checks. *Excludes analogue cameras. Compact cameras will receive a functional check.
Sensor Cleaning
Keep your sensor free from dust and particles with up to two sensor cleaning services per calendar year for your Leica M or SL camera, available at a special price of S$100.
Service Certification
Have your selected Leica M lenses and Leica M, SL or Q cameras inspected and certified with an official Leica Service Certificate. Available at a special price of S$480, including a 24-month service warranty.
Battery Trade-In Service
Trade in an eligible battery more than three years old and enjoy 30% savings on a new battery of the same model (e.g. BP-SCL4 to BP-SCL4).
M-Lenses Repair Services
Entrust your Leica M lenses to our expert technicians for professional repair services*, helping restore their performance and precision. *Internal optic cleaning is not included in this service.
Firmware Update (Leica SL3, SL3-S, Q3, Q3 43 & D-LUX 8)
BRING YOUR LEICA IN FOR A REFRESH
Your Leica is continuously improving, and we are pleased to make a new firmware version available to you. Our team is ready to assist in updating your camera and walk you through what’s new. Book an appointment, enjoy a coffee, and leave the upgrade to us.
Register Your Product.
GET EXCLUSIVE BENEFITS.
We’re pleased to offer you two exclusive benefits to start your journey with your new Leica product: the extension of your warranty by 12 months and 3 complimentary digital editions of our LFI Magazine. This offer covers all Leica cameras and lenses from the M-System, SL-System and Q series, as well as Leica Watches which have been registered within the first three months of purchase.
Contact Us
Drop us a note or visit any of the Leica official retail stores to learn more.
CUSTOMER CARE
Plaza Senayan, 3rd floor #324B
Jl. Asia Afrika no.8, Jakarta Pusat 10270
Indonesia
T: +62 21 5790 6066
WA: +62 822 6870 0066
E: leicastore.ps@leicastoreid.com
Opening Hours:
Monday – Sunday, 10.00 – 22.00 (WIB)