Delivery

CUSTOMER ADDRESS (VERY IMPORTANT):

Please make sure that all shipping information is 100% accurate before submitting the final payment. If you provide an incorrect or old address with your order and the package ends up being returned to us, you will be charged for a re-shipping fee. We will not be liable to replace or refund the shipment if the package is lost, damaged or stolen in transit as a result of an incorrect shipping address provided by the customer. We simply fill your order and ship to the address you provide.

DELIVERY AREA

Deliveries will only be made within Indonesia. If there is more than one product in an order, the products may be delivered in one or more packages.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address and your order, and are shown before you complete your payment.

IN-STORE PICKUP

You may also choose to collect your order at Leica Store Jakarta, Plaza Senayan, 3rd floor unit 324B, Jl. Asia Afrika No. 8, Jakarta Pusat 10270. Select Pickup at checkout, and you will receive an email once your order is ready for collection.

DELIVERY TIME

The estimated delivery time depends on your delivery address and the courier, and is shown at checkout. Our courier partner may contact you by phone or message to arrange the delivery.

UNFULFILLED ITEMS

Should there be a rare occasion where we are unable to fulfil an item in your order, you will receive an email informing you of the shortage. In this case, we will refund the value of the unfulfilled items via your original payment method. Do reach out to us at leicastore.ps@leicastoreid.com or +62 21 5790 6066 should you not receive your full order within the estimated delivery time.

DELAYS AND COMPLETION OF DELIVERY

We will notify you if we expect to be unable to meet our estimated delivery time or date for any reason, but to the extent permitted by law, we shall not be liable for any loss or damage due to or arising out of or in connection with such delay in delivery. In addition, we shall not be liable for any delivery failures or delays by our third-party delivery contractor.

Delivery of an order shall be completed when we deliver the Product to the address in Indonesia stated in your order, regardless of the person who takes delivery, upon which title and risk in the Product shall pass to you.